|
Frequently Asked Questions
When is my membership effective?
The membership effective date is determined by the first payroll deduction date.
Back to Top
Does my membership cover me in any car?
As a Pinnacle member you are provided roadside assistance in almost any vehicle you may be driving or riding in. Vehicles include: automobiles, pickups, motor homes, campers, buses, emergency vehicles, company vehicles, rented vehicles, taxicabs, motorcycles (excluding dirt bikes), recreational trailers, or trucks (single rear axle).
Back to Top
Do I get membership cards? Do my dependents get membership cards?
Yes, you will receive a personalized membership card for yourself and each family member you have chosen to enroll.
Back to Top
How can I obtain a handbook?
Member handbooks can be accessed online through the members’ section of our website. If internet access is not convenient, members can obtain hard copy handbooks by contacting Pinnacle Customer Service at 800-366-1165.
Back to Top
Can married children or grandchildren be included as additional members?
No, however, grandparents may add coverage on grandchildren if they are the legal guardians for that child.
Back to Top
Does the year of my car make a difference?
No.
Back to Top
Is there a physical examination or age limit for membership?
No.
Back to Top
Is a driver’s test or applicable state license needed for membership?
No.
Back to Top
Is there a toll-free number that I can call for service?
Yes, Pinnacle Roadside Assistance Dispatch Service is available 24/7, 365 days a year.
Back to Top
Is there any out of pocket expense or deductible?
No.
Back to Top
What do I do if I am outside of the U.S.?
Services can normally be provided directly by an authorized independent service provider through the Pinnacle Dispatch Service. However, this service is not available when you are traveling outside the United States, its territories, or Canada. If the dispatch service is not available, simply call the independent service provider of your choice and Pinnacle will reimburse you up to $100 per disablement for covered Roadside Assistance Services.
Back to Top
Do I have to fill out a claim form to be reimbursed?
For Roadside Assistance Service reimbursement, no claim form is necessary. Just mail the original receipt showing the:
- Name and address of provider
- Date of service
- Description of service provided
- Amount paid for service
- Name and address of member
- Make and model of disabled vehicle
- Membership number
Back to Top
Will Pinnacle reimburse me if I do not or cannot use Pinnacle’s Roadside Assistance Dispatch Service for wrecker or towing service?
Yes. This includes wrecker service to free any stuck or stalled vehicle that is covered by Pinnacle’s Roadside Service and towing that vehicle to the service provider of your choice.
Back to Top
Will Pinnacle reimburse me for a battery boost or delivery and installation of a battery at the disablement site?
Yes, however, Pinnacle will not reimburse you for the cost of the battery.
Back to Top
Can I keep my membership at the same price if I leave the company or retire?
Yes, the membership is portable. If for any reason you want to stop payroll deduction and pay your dues directly, Pinnacle offers bank draft, credit card or annual payment options. Simply call customer service at 800-366-1165 for more information.
Back to Top
Do you sell your list of members?
Pinnacle respects the privacy of our members. We do not sell, rent, lease or license a list of our members or any nonpublic personal information that they have provided.
Back to Top
Can a membership be cancelled by Pinnacle?
Yes, by Pinnacle sending written notice to the member’s last known address as permitted by state law.
Back to Top
|
